Call Details Reporting
Call Detail Reporting (CDR) software provides detailed data analysis on call records to evaluate communication and call center performance. This software allows businesses to get reports on call details (caller, number called, call duration, etc.). This provides in-depth information about call flows and performance can be monitored. Businesses can increase their efficiency, improve customer service, and optimize their processes by using these reports.
Advantages of Call Details Reporting
Traceability
It makes processes more transparent by accessing the details of each call (caller, call duration, etc.).
Performance Monitoring
Improves customer service quality by monitoring call center performance.
Cost Management
It optimizes communication costs by analyzing data such as call durations and frequency.
Decision Supports
It provides data-driven reports that will make it easier for management and teams to make strategic decisions.
