CDR Analyser
CDR is a database containing detailed records of calls on a network. These records are used to monitor and analyse voice call traffic and details of calls.
Information contained in the CDR Data:
- Call date and time
- Caller and dialled numbers
- Duration of the call
- Call status (successfully completed or failed)
- Type of codec used
- IP addresses
CDR recordings are often used for billing, call traffic analysis, quality monitoring and problem solving.
CMR Analyser
CMR is a recording system that provides data on the quality of calls and allows you to evaluate network performance. CMR is used to monitor quality issues that occur during a call.
Main Information Contained in the CMR:
- Packet loss rate
- Latency
- Jitter
- MOS (Mean Opinion Score)
- Codec information
While CDR provides general information of calls, CMR focuses on quality and performance metrics.
UC-Gadgets Privileges
Advanced User Management
By creating user groups, the supervisor who manages the call management, call management is done in a more modular way.
Call Quality
By measuring the network-based quality of each call, the network quality of location-based calls can be scored and reported at industry standards.
Customer Based Communication Analysis
The Communications Suite provides tools to analyse your organisation's relationships with external companies such as suppliers, partners, customers, contractors and vendors.
Script Management
All audio and video equipment can be managed and monitored with scripts. These scripts can be run periodically, logged, updated and produce results.
Cost Control and Budget Allocation
The Budget Control Module allows the monthly budget to be allocated internally to branches, sites, departments, individuals and cost centres. The system informs managers and individuals when monthly usage reaches budget levels. This is a very effective way to control your overall telecoms expenses.
