About Education
Implementing Cisco Collaboration Applications (CLICA) training teaches skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection, Cisco Unity Express, and application clients. The training covers improving communications procedures, strengthening compliance measures, and enhancing communications systems and devices.
Prerequisites
It is recommended that you have the following knowledge before attending this training:
- Basic knowledge of network technologies
- Basic knowledge of audio and video
- Cisco Unified Communications Manager experience (including single-location dial plan, single PSTN gateway, and SIP trunks)
Duration of Training
- Classroom Training: 5 days of theoretical lectures and practical laboratory work
- Online Education: 5 days of live virtual lectures and remote labs
Who Should Participate?
- Collaboration Engineers
- Collaboration Managers
Educational Content
- Cisco Unity Connection Integration
- Call Authorizations in Cisco Unified Communications Manager
- Cisco Unity Connection Troubleshooting
- SSO for Cisco Unified Communications Applications
- Cloud Messaging with Cisco IM and Presence
- Customize Jabber with Cisco IM and Presence
- Cisco IM and Presence Compliance Message Archiving
- Webex App Troubleshooting
- Cisco Unified Attendant Console
- Çağrı Kaydı ve İzleme
What You Will Gain at the End of Training
When you complete this training you will:
- You will gain skills to configure and troubleshoot collaboration applications such as Cisco Unity Connection and SSO.
- You will develop the ability to customize Cisco IM and Presence features and configure them to meet compliance requirements.
- You will specialize in delivering a better user experience for collaboration applications.
